Macintosh eScale Diagnostics

It is possible that the serial port is in use by another application. Mac OS X networking sometimes sees the serial port as an available line of communication for networking, so it may want to open the port and listen for connections. Other applications such as utilities for syncing handheld devices, etc., may also use serial ports and may have opened the serial port.

To check Mac OS X networking to see if it using the serial port, open System Preferences and click on the Network icon.

System Preferences window showing Network icon

Select Network Port Configurations from the Show: menu. Uncheck the usbserial port if it is checked.

Network pane of System Preferences showing Network Port Configurations

If you still experience problems with your eScale, use the Technical Problem Report link from the eCare home page to get further assistance. For the fastest resolution to your problem include as much detail as possible in your report.